This Debt Collection Course is for staff responsible for collecting outstanding debts for their organisation.
Debt Collection Course Objectives
This Course gives staff the skills needed to collect outstanding debt in a firm but professional manner, ensuring prompt payment.
The course tutor will help delegates attending our debt collection course understand their own debt collection strengths and weaknesses.
All our trainers are professionally qualified with years of experience delivering tailored training for some of Irelands most respected organisations such as SME’S, large multinationals, Government Departments, Charities, County Councils and so on. Protrain courses are tailored to reflect the real world your staff work in so your input is critical to make certain we customise the course to your needs and make this debt collection course a true success.
- The importance of professionalism in debt collection:
- Call preparation
- Call control
- Negotiating a win win solution
- Listening to a customers difficulties and what they are really saying:
- Handling aggressive callers: