Customer Service Training

customer service training

Customer Service Training

This Customer Service Training Course is for front line staff dealing with customer service issues. At the end of this hugely popular customer service training course, participants will have a greater understanding of customer needs and expectations. Participants will have the confidence to deal with any given situation in a professional and personal way. Participants on this customer service training course will also gain a practical knowledge of how to provide answers, relate, control and close every customer transaction. This is a very practical hands on course. In fact, once people have attended a Protrain customer service training course, they will use the techniques they have learnt automatically again and again, as they work so well. More Details

Dealing With Aggressive People

Protrain is the leading provider of this specialist training in Ireland. We have trained thousands of people and continue to develop and refine this course as society changes. We have a number of qualified trainers for this unique programme and will be delighted to share our knowledge with you. Regardless of anything, there are some very useful and practical tips on this page to help you.

This Dealing with aggressive people course is for staff who are regularly faced with aggressive and or confrontational customers. These situations are traumatic and stressful. The correct format for Dealing with aggressive people is not rocket science. In fact, once people learn the correct techniques for Managing violence and aggression, they will automatically use them again and again as they work so well. Our Dealing with aggressive customers course focuses on identifying the different types of behaviour, developing participants assertiveness skills, providing an exceptional service, considering our work colleagues, communication skills and handling complaints professionally. More Details


 Debt Collection

This Debt Collection Course gives staff the skills needed to collect outstanding debt in a firm but professional manner, ensuring prompt payment.

The course tutor will help delegates attending our debt collection course understand their own debt collection strengths and weaknesses. More Details

Reception Skills Details

This Reception Skills Course is for existing Receptionists or those new to the role.

The course tutor will help delegates attending our receptionist skills course understand their own professional strengths and weaknesses. As a result of attending this receptionist skills course delegates will be capable of maximising their productivity. In fact, once people learn the correct reception skills, they will automatically use them again and again as they work so well. More Details

 - Protrain is a proven specialist provider of short onsite tailored business training courses in Ireland. This year we will deliver training to thousands of professionals across many business sectors. Our highly qualified trainers have been delivering quality group training for over 20 years. Protrain delivers in company / company specific training programmes for small, medium and large commercial organisations. We also deliver in company / company specific training workshops and advice for Local Government, Government Departments and State agencies. All our training courses can also be delivered for individuals  onsite nationwide.

Here at Protrain we deliver practical and affordable business in company / company specific training courses in areas such as customer service, telephone skills, supervisory management, managing meetings, presentation skills, time management, financial awareness, dealing with aggressive customers, team working, project management, sales training,  interviewing skills,  business and report writing and also train the trainer.

We believe that our group training courses represent an excellent investment in your people and your business. All our programmes are tailored to reflect the real world your staff work in so your input is critical to make certain we customise the course to your needs and make your vision a true success. We will always work with your best interest at the core of all the work we deliver. We want our relationships to be long and beneficial to all. We never forget we are working for you!!

All our trainers are professionally qualified with over 120 years of combined experience delivering tailored company specific training for Protrain. Our trainers are rightly regarded as business training experts. Protrain only delivers tailored training courses for our clients, nothing is off the shelf.

If you are interested in finding out more about the approach we take to in company / specific / tailored training or would like private information on any Protrain course, we would be delighted to speak with you. Call Dave Finnigan on freephone 1800 989 543 or fill in our “Contact us “page and we will be straight back to you.

customer service training

customer service training

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