Telesales Training

telesales trainingTelesales Training

This telesales training course is designed to give both new and experienced telesales professionals the confidence to approach, present to and close potential customers. We use a combination of learning methods but place emphasis on role-play reinforcement of real life situations based on products and services relevant to the delegate's organisation.

By the end of our course delegates will: understand why customers buy, how to open the call, questioning techniques and need finding,  handling objections, closing the sales, appointment making.

The course tutor will help delegates attending our course understand their own strengths and weaknesses. As a result of attending this course delegates will be capable of maximising their productivity. In fact, after people have attended our telesales training, they automatically use the skills we teach them as they work so well.

All our trainers are professionally qualified with years of experience delivering tailored training for some of Irelands most respected organisations  such as SME’S, large multinationals, Government Departments, Charities, County Councils and so on.  Protrain's telesales courses are tailored to reflect the real world your staff work in so your input is critical to make certain we customise the course to your needs and make this course a true success.

Course Content Telesales Training

Why customers buy

  • Customer transition and the psychology of buying
  • How to match sales with customer needs and wants
  • Creating powerful ‘attention-getters’ designed specifically to improve the positioning of your products and organisation with the customer.

Opening the call

  • How to create impact and capture the customer’s interest in the first few vital seconds of the call.
  • Developing high impact statements and questions that keep you in control and make the customer want to listen to you.

Questioning techniques and need finding

  • Using open and closed questions to uncover real customer needs.
  • Using questions to discover problems and create value in solutions provided by your product.
  • Active listening techniques; hearing the whole picture.
  • Paraphrasing and summarising needs as a transition to selling the benefits of your product.

Benefit selling

  • Adding value to your product; how to present both known and unknown benefits.

Closing skills

  • Closing with confidence and recognising when to close the client.

Handling objections

  • Understanding the types of objection
  • Dealing with objections effectively
  • Overcoming the gate-keeper
  • Keeping control during a call.

Appointment making

  • How to capture the clients attention, build rapport and make quality appointments.

Course Duration

1 day per training group onsite.

Course Numbers

This  course can be delivered for individuals or for groups onsite nationwide.

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Some of our respected clients

Arbour Care Fingal County Council Pfizer
Baxter Storey Ireland Gaffer Trading Ltd Roscommon County Council
Beltronics Galway City Council Ryanair PLC
Beyond Entertainment Gill Manufacturing & Assembly Savills
BNP Paribas Glanbia PLC Spectrum Logistics
Bord Bia Grant Thornton St Gerard’s Private School
Cahill May Roberts H2 Compliance The Commissioner of Irish Lights
Carlow County Council Health Information and Quality Authority The Houses of the Oireachtas
Cavan County Council Hickeys Fabrics The HSE
CBRE IBRC The Institute of Technology Blanchardstown
Celtic Aerospace Independent Newspapers (Ireland) Limited The Institute of Technology Tralee
Clare County Council Irish Trucks The Irish Stock Exchange
Clarion Hotels IFSC KMK Metals The Irish Aviation Authority
CombiLift Laois County Council The Lawrence Life Insurance
Commission for Communications Regulation LC Seating The Marine Institute
Cork City Council Limerick City and County Council The National College of Ireland
Cruinn Diagnostics Loyaltybuild The National Consumer Agency
Custom House Fund Services Meath County Council The National Rehabilitation Hospital
Dessian Products Ltd Mercer Consulting The Office of the Ombudsman
DKIT Mercury Engineering The Radiological Protection Institute
Donegal County Council Micro Bio The Training Learners Skillnet
Dublin City University Monaghan County Council The Financial Services Ombudsman
Dublin Institute of Technology Mount Carmel Hospital Trinity College Dublin
Emerald Truck and Van Ltd Movianto Pharmaceuticals Turfgrass Consultancy
ESB Networks NVD Ltd UCD
Eurolink M3 Paddy Power PLC Waterford City and County Council
Ferrycarrig Hotel Peamount Hospital Waterford Institute of Technology
Festo Limited Pearse Trust Windowmate NI Ltd
Fideuram Asset Management PFH Technology 3Q Recruitment