Management Skills

Management Skills

Management Skills

Management Skills

This management skills course is for anyone new to a management role or anyone needing to develop their current management skills. This course, whilst practical and enjoyable, is designed to give participants the skills and confidence to manage staff professionally. By the end of our course delegates will: understand the role and skills of the manager, leadership, motivation and goals, teams and delegation, time management, development of staff and coaching skills and cultural diversity, grievances, discipline and influencing.

The management skills course tutor will help delegates attending our management skills course understand their own strengths and weaknesses as managers. As a result of attending this course delegates will be capable of maximising the productivity and well being of their staff members. In fact, once people learn the correct management skills, they will automatically use them again and again as they work so well.

All our trainers are professionally qualified with years of experience delivering tailored training for some of Ireland's most respected organisations  such as SME’S, large multinationals, Government Departments, Charities, County Councils and so on. Protrain courses are tailored to reflect the real world your staff work in so your input is critical to make certain we customise the course to your needs and make this management skills course a true success.

"Turfgrass Consultancy had two days of Management Skills training with Protrain and we were extremely satisfied with the delivery, presentation, content and personalization of the training. We felt Protrain really listened to what we needed to improve on as a business and used excellent examples within the delivery of the program to illustrate the each point. Many Thanks for an insightful and enjoyable two days".

John Clarkin, Managing Director
Turfgrass Consultancy

Management Skills Course Objectives

At the end of this management skills course, participants will understand the essential elements required to produce results now, by building on:

  • Character, competence and trust in the midst of turbulence
  • Vision, communication and innovation in the face of change
  • Listening, leadership and decision making whatever the circumstances

Management Skills Course Content

  • General communication skills to build good working relationships
  • Directive & non-directive communication
  • Hearing, listening, attending, questioning & challenging techniques
  • Non verbal communication
  • Perception, bias, developing trust, change management  & decision making
  • Personality development and respecting differences
  • Motivation
  • Positive assertiveness
  • Objective setting & prioritising
  • Competency based interviewing
  • Performance & training needs analysis
  • Managing conflict & argument in difficult situations
  • Team development & team working
  • Belbin self inventory profiling
  • Leadership
  • Emotional intelligence & transactional analysis
  • Time management
  • Delegation skills
  • Business writing & presentation skills
  • Managing good meetings
  • Stress management

Course Duration

2 days per training group onsite

Contact Us

Or FREEPHONE us on 1800 989 543

Tips for new managers 

Look up before you fall down. When I was a new manager, I made the same mistake many people make. I was so busy trying to figure out the tactical pieces of my new job, that I failed to notice what was happening above me. My new peers were doing their best to ensure their own success, which often hinged upon me not getting what I needed. For example, they were doing their best to increase their operating budgets, which meant less money for my department. In retrospect, it is now clear to me why their assistants were driving brand new cars while my people were coming to work every day in their clunkers. Your first job as a new manager is to build relationships with peers and those above you. This strategic move will allow you to obtain the resources you need to be successful.

Your success depends on the success of others. To succeed as a manager, you will need to shift your focus from “me” to “we.” Going forward, your success will no longer be measured by your individual contribution. Instead, you will be evaluated on your ability to create and maintain a highly engaged team that is willing to give it their all. Sit down with your new direct reports and ask them what they need in order to do their jobs well. Resist the temptation to make promises. Instead just listen and take notes. Check this list from time to time to ensure their needs stay top of mind.

Choose respect over love. Years of experience has shown me that it is better to be respected by your people than loved. Your employees are relying on you to be their boss, which means that you generally cannot be their friend. They are depending on you to provide them with honest feedback. That’s hard to do when you are overly concerned about what they will think of you after you deliver bad news. Politely decline all invites to join the staff for drinks at Happy Hour. One or two glasses of wine Beer can easily turn into a bottle / shots. You may be having fun with everyone that evening, but will they still respect you in the morning?

Be credible. It is difficult, if not impossible to get others to follow you if you aren’t perceived as being credible. Credibility is not something you earn overnight, although it is certainly something you can destroy in one day. Be mindful of how your words and actions have a direct impact on how others perceive you on a daily basis. Credibility and trust go hand in hand. You build trust and credibility by doing what you say you will do. However, there may be times when you are unable to keep a promise. In those situations, it is always best to come clean as soon as possible. For example, if you made the mistake of promising someone a raise that will no longer be happening because of salary freezes, then it’s best to let them know the moment you receive this information. They may not like the news you will be delivering, however they will respect the fact that you told them sooner, rather than later.

Surround yourself with the right people. Hire for fit, train for skill and if the opportunity presents itself, hire people who are better than you. If you do make a hiring mistake, take corrective action immediately. Be prepared for the arrival of new hires so they immediately feel connected to the organization.

You may also be interested in our other courses:

Appraisal Skills Financial Awareness Course Reception Skills
Assertiveness Skills Interviewing Skills Recruitment Interviewing & Training Skills
Change Management Course Inventory Management Course Report Writing Course
Coaching Skills Course Leadership Course Sales Skills
Communication Courses Management Skills Stress Management Course
Customer Service Course Managing Meetings Supervisory Management Course
Customer Service Training Minute Taking Course Telephone Skills
Dealing With Aggressive People Negotiation Skills Telesales Training
Debt Collection Course Performance Management Time Management Skills
Digital Marketing Course Presentation Training Train The Trainer Course
Dignity At Work Project Management Course Warehouse Management Training
Effective Communication Skills Project Planning

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FREEPHONE us on 1800 989 543

Some of our respected clients

Arbour Care Fingal County Council Pfizer
Baxter Storey Ireland Gaffer Trading Ltd Roscommon County Council
Beltronics Galway City Council Ryanair PLC
Beyond Entertainment Gill Manufacturing & Assembly Savills
BNP Paribas Glanbia PLC Spectrum Logistics
Bord Bia Grant Thornton St Gerard’s Private School
Cahill May Roberts H2 Compliance The Commissioner of Irish Lights
Carlow County Council Health Information and Quality Authority The Houses of the Oireachtas
Cavan County Council Hickeys Fabrics The HSE
CBRE IBRC The Institute of Technology Blanchardstown
Celtic Aerospace Independent Newspapers (Ireland) Limited The Institute of Technology Tralee
Clare County Council Irish Trucks The Irish Stock Exchange
Clarion Hotels IFSC KMK Metals The Irish Aviation Authority
CombiLift Laois County Council The Lawrence Life Insurance
Commission for Communications Regulation LC Seating The Marine Institute
Cork City Council Limerick City and County Council The National College of Ireland
Cruinn Diagnostics Loyaltybuild The National Consumer Agency
Custom House Fund Services Meath County Council The National Rehabilitation Hospital
Dessian Products Ltd Mercer Consulting The Office of the Ombudsman
DKIT Mercury Engineering The Radiological Protection Institute
Donegal County Council Micro Bio The Training Learners Skillnet
Dublin City University Monaghan County Council The Financial Services Ombudsman
Dublin Institute of Technology Mount Carmel Hospital Trinity College Dublin
Emerald Truck and Van Ltd Movianto Pharmaceuticals Turfgrass Consultancy
ESB Networks NVD Ltd UCD
Eurolink M3 Paddy Power PLC Waterford City and County Council
Ferrycarrig Hotel Peamount Hospital Waterford Institute of Technology
Festo Limited Pearse Trust Windowmate NI Ltd
Fideuram Asset Management PFH Technology 3Q Recruitment