Performance Management

Performance ManagementPerformance Management

Performance Management of Your Team Members

The PMDS / performance management system

The Form

Competency profiles

Performance Management Cycle

Set SMART Objectives

Performance by Individual

Goal and Objective setting

Monitor & Provide Feedback

Review

The Performance Appraisal Meeting

Benefits of performance appraisals

Problems with appraisals

Preparation required by both parties

Listening & questioning skills

Providing & Giving Feedback

Constructive Criticism versus Developmental Feedback

Why your team members need feedback

Positive & corrective

When to provide feedback

Key elements of feedback

How to handle receiving feedback

Managing Underperformance

Reasons for poor performance

How to identify performance problems

The impact an individual’s poor performance on the team

6-Step process for dealing with performance issues

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Customer Service Course Managing Meetings Supervisory Management Course
Customer Service Training Minute Taking Course Telephone Skills
Dealing With Aggressive People Negotiation Skills Telesales Training
Debt Collection Course Performance Management Time Management Skills
Digital Marketing Course Presentation Training Train The Trainer Course
Dignity At Work Project Management Course Warehouse Management Training
Effective Communication Skills Project Planning

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Some of our respected clients

Arbour Care Fingal County Council Pfizer
Baxter Storey Ireland Gaffer Trading Ltd Roscommon County Council
Beltronics Galway City Council Ryanair PLC
Beyond Entertainment Gill Manufacturing & Assembly Savills
BNP Paribas Glanbia PLC Spectrum Logistics
Bord Bia Grant Thornton St Gerard’s Private School
Cahill May Roberts H2 Compliance The Commissioner of Irish Lights
Carlow County Council Health Information and Quality Authority The Houses of the Oireachtas
Cavan County Council Hickeys Fabrics The HSE
CBRE IBRC The Institute of Technology Blanchardstown
Celtic Aerospace Independent Newspapers (Ireland) Limited The Institute of Technology Tralee
Clare County Council Irish Trucks The Irish Stock Exchange
Clarion Hotels IFSC KMK Metals The Irish Aviation Authority
CombiLift Laois County Council The Lawrence Life Insurance
Commission for Communications Regulation LC Seating The Marine Institute
Cork City Council Limerick City and County Council The National College of Ireland
Cruinn Diagnostics Loyaltybuild The National Consumer Agency
Custom House Fund Services Meath County Council The National Rehabilitation Hospital
Dessian Products Ltd Mercer Consulting The Office of the Ombudsman
DKIT Mercury Engineering The Radiological Protection Institute
Donegal County Council Micro Bio The Training Learners Skillnet
Dublin City University Monaghan County Council The Financial Services Ombudsman
Dublin Institute of Technology Mount Carmel Hospital Trinity College Dublin
Emerald Truck and Van Ltd Movianto Pharmaceuticals Turfgrass Consultancy
ESB Networks NVD Ltd UCD
Eurolink M3 Paddy Power PLC Waterford City and County Council
Ferrycarrig Hotel Peamount Hospital Waterford Institute of Technology
Festo Limited Pearse Trust Windowmate NI Ltd
Fideuram Asset Management PFH Technology 3Q Recruitment