Telephone Skills

Telephone Skills

This Telephone Skills Course is for anyone who needs a professional and efficient manner on the telephone. The course tutor will help delegates attending our telephone skills course understand their own strengths and weaknesses on the telephone.  As a result of attending this telephone skills course delegates will be capable of maximising their professionalism on the phone.  

All our trainers are professionally qualified with years of experience delivering tailored training for some of Irelands most respected organisations  such as SME’S, large multinationals, Government Departments, Charities, County Councils and so on.  Protrain courses are tailored to reflect the real world your staff work in so your input is critical to make certain we customise the course to your needs and make this telephone skills course a true success.

Course Content 

Telephone Skills

• What is a good telephone manner?
• Answering calls - external and internal
• Keeping calls brief and professional
• Closing calls
• Leaving messages

Communication Skills for the Telephone

• Active listening skills
• Voice dynamics
• Choosing the right words

Handling Complaints Professionally

• How to respond when a customer complains
• Finding a win/win solution
• Turning a complaint into an opportunity
• Maintaining a Positive Attitude

Telephone Skills Course Duration

1 day per training group onsite

This telephone skills course can be delivered for an individual or for groups onsite nationwide.