Effective Communication Skills

Effective Communication SkillsEffective Communication Skills

This in company Effective Communication skills course, is for anyone looking to develop their current communication skills. By the end of our course delegates will:

  • Gain the knowledge, skills and attitudes required for effective communication Skills and influencing at all levels of an organisation.
  • Be capable of understanding their own emotional reactions in given situations and predicting their own and others likely emotional reactions in future situations.
  • Establish key performance indicators to continuously monitor and evaluate their on-going performance

The course tutor will help delegates attending our programme understand their own communication, influencing strengths and weaknesses. As a result of attending this course, delegates will be capable of maximising their own productivity and the well being of their staff members. In fact, once people learn effective communication skills, they will automatically use them again and again as they work so well.

All our trainers are professionally qualified with years of experience delivering tailored training for some of Irelands most respected organisations  such as SME’S, large multinationals, Government Departments, Charities, County Councils and so on.  Protrain courses are tailored to reflect the real world your staff work in so your input is critical to make certain we customise the course to your needs and make this effective communication skills course a true success.

Effective Communication Skills Course Content

  • General communication skills
  • Directive & non-directive communication
  • Hearing, listening, attending, questioning & challenging techniques
  • Non verbal communication
  • Lies & lying
  • Perception
  • Personality development and differences
  • Conflict & argument
  • Assertiveness
  • Transactional analysis
  • Group/team work
  • Belbin profile test
  • Natural motivators
  • Objective setting
  • Performance evaluation
  • Rewarding behaviours
  • Emotional intelligence
  • Problem solving
  • Choices & decision making
  • Case study
  • Practical exercises

Course Duration

1 Day per training group onsite

Contact Us

 

Or FREEPHONE us on 1800 989 543

Effective Communication Skills Tips

Communication is arguably one of the most important business skills, no matter what your industry. Yet so many of us haven't been trained in how to communicate with co workers and clients. Here are some tips to help you become a better communicator:

  1. Listen.

Most of us are terrible listeners. Instead of truly listening to what the person is saying, we interrupt, prepare our response, or think we already know what the speaker is going to say next. It's impossible to understand what someone needs or wants if we don't give them our undivided attention.

  1. Pay attention to body language.

Body language can tell you just as much as what a person says, if not more. Observe how they act when they talk. Is your co-worker saying she can meet a deadline, but wringing her hands while she says it? She might be afraid to tell you it will be hard to make the due date.

  1. Consider communication preference.

Not everyone likes to communicate the same way, some prefer email, but others would rather pick up the phone and talk, text, or even use social media or instant messaging to relay something. Respect the person you're trying to contact and use the method she seems to prefer. If you've called a client several times and always get her voicemail, but she's always quick to respond to email, switch to email instead.

  1. Consider your tone.

The problem with email and social media is that it can be difficult to determine the tone. You may mean something as a joke, but if it comes off pushy or angry, you could cause an unintended reaction from the recipient. Make sure your language is clear, and if you are angry, take a few minutes to cool down before you type. Better yet, meet in person so nothing is misconstrued.

  1. Don't be too casual.

Getting along with your work colleagues can help you do your job better, but don't take it too far in your communication on the job. Keep the cursing for after hours, and make sure your emails, meetings, and phone calls are professional. Being too casual on the job may make others feel uncomfortable.

  1. Check your grammar.

Spell check is your best friend on the job. Always proofread anything you type—be it an email, Tweet, or letter. If you're not great at catching errors, ask someone else to proof it for you.

  1. Keep criticism constructive.

If you manage others, you want them to do their best. Work to ensure your comments aren't emotionally charged, and that the person you're speaking with grasps what you're trying to say when giving feedback. Provide positive reinforcement when a job is well-done, and find ways to add in tips for improvement without being "that boss."

  1. Restate what you hear.

Rephrasing what your co-worker or boss says to you by repeating the important points shows you are listening and understand what you were told. It gives both parties a chance to clarify if there is any confusion, and by repeating it, you'll remember.

  1. Get a little personal.

People let their guards down when you talk about their lives outside of work. Ask about a co-worker's kid's soccer tournament. Find ways to interact on a personal level without going too far. You'll go a long way toward building trust.

  1. Never stop improving.

Effective communication is a skill you must practice. Observe how others respond to your communication to clue you in on areas for improvement.

You may also be interested in our other courses:

Appraisal Skills Financial Awareness Course Reception Skills
Assertiveness Skills Interviewing Skills Recruitment Interviewing & Training Skills
Change Management Course Inventory Management Course Report Writing Course
Coaching Skills Course Leadership Course Sales Skills
Communication Courses Management Skills Stress Management Course
Customer Service Course Managing Meetings Supervisory Management Course
Customer Service Training Minute Taking Course Telephone Skills
Dealing With Aggressive People Negotiation Skills Telesales Training
Debt Collection Course Performance Management Time Management Skills
Digital Marketing Course Presentation Training Train The Trainer Course
Dignity At Work Project Management Course Warehouse Management Training
Effective Communication Skills Project Planning

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Or 
FREEPHONE us on 1800 989 543

Some of our respected clients

Arbour Care Fingal County Council Pfizer
Baxter Storey Ireland Gaffer Trading Ltd Roscommon County Council
Beltronics Galway City Council Ryanair PLC
Beyond Entertainment Gill Manufacturing & Assembly Savills
BNP Paribas Glanbia PLC Spectrum Logistics
Bord Bia Grant Thornton St Gerard’s Private School
Cahill May Roberts H2 Compliance The Commissioner of Irish Lights
Carlow County Council Health Information and Quality Authority The Houses of the Oireachtas
Cavan County Council Hickeys Fabrics The HSE
CBRE IBRC The Institute of Technology Blanchardstown
Celtic Aerospace Independent Newspapers (Ireland) Limited The Institute of Technology Tralee
Clare County Council Irish Trucks The Irish Stock Exchange
Clarion Hotels IFSC KMK Metals The Irish Aviation Authority
CombiLift Laois County Council The Lawrence Life Insurance
Commission for Communications Regulation LC Seating The Marine Institute
Cork City Council Limerick City and County Council The National College of Ireland
Cruinn Diagnostics Loyaltybuild The National Consumer Agency
Custom House Fund Services Meath County Council The National Rehabilitation Hospital
Dessian Products Ltd Mercer Consulting The Office of the Ombudsman
DKIT Mercury Engineering The Radiological Protection Institute
Donegal County Council Micro Bio The Training Learners Skillnet
Dublin City University Monaghan County Council The Financial Services Ombudsman
Dublin Institute of Technology Mount Carmel Hospital Trinity College Dublin
Emerald Truck and Van Ltd Movianto Pharmaceuticals Turfgrass Consultancy
ESB Networks NVD Ltd UCD
Eurolink M3 Paddy Power PLC Waterford City and County Council
Ferrycarrig Hotel Peamount Hospital Waterford Institute of Technology
Festo Limited Pearse Trust Windowmate NI Ltd
Fideuram Asset Management PFH Technology 3Q Recruitment